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Seminars Provided
Customer Service Training
This interactive training can be specialized to problematic areas or entire departments.
Customer Service Bootcamp
This beginner training is designed to encompass multiple areas of problematic customer service areas. The student will leave with a good understanding of how to communicate for better customer service results. It will also provide life skills in stress management and active listening.
Customer Service Elevated
Topics that can be included in this customizable training:
· The diverse ways generations communicate.
· What is stress in the workplace and how do you cope?
· Active listening.
· How does your attitude affect patient care?
· Why do we all respond differently to stressors?
· How to show empathy and stay professional?
· Why do trivial things matter in customer service?
· How do you relate to people who are different from you?
· How do you deal with difficult people or patients?
· What does exceptional
Management Seminars
Foundation for New Managers
- Conflict resolution.
- Dealing with multiple personalities in a small area.
- Different learning/ work styles.
- How to teach stress management while dealing with your own stress.
- Self Assessment.
- Understanding your own weaknesses and how to overcome them.
- Problem-solving techniques.
- How to support your staff, but still have highly effective employees.
- How to encourage growth in employees.
- Why is consistency important?
Beyond Words
- What is active listening?
- How to learn active listening.
- How to communicate through listening.
- How to communicate in professional settings.
- Body language and how it affects your communication skills.
- Self-assessment.
- Understanding your weaknesses and how to overcome them.
- How professionalism looks to different generations.
Next Level Manager
- Interviewing.
- On-boarding.
- OSHA requirements.
- HIPPA requirements.
- ADA requirements.
- FMLA .
- What is harassment and how to handle?
- How to avoid discrimination.
- Termination.
Management Seminars
Mastering the Interview
- Interviewing Laws – Key legal do’s and don’ts
- Off-Limits Questions – What not to ask
- Effective Questioning – Ask with purpose
- Red & Green Flags – Spot strong or risky candidates
- Bias Awareness – Keep it fair and consistent
- Interview Notes – What to document and why
- Mock Scenarios – Practice real-world interviews
Costs may vary. Travel or other additional costs may be added to the price of the seminar.